الوصف الوظيفي
SummaryAbout us Kering Eyewear is the world leader in Luxury and High-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.Job DescriptionYour opportunityWe are currently seeking an Operations & Supply Chain Specialist as part of our dynamic team in our subsidiary in Dubai. You will be responsible for managing the order to payment flow of the allocated customer portfolio in a timely and accurate fashion, working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies. How you will contributeManaging customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all informationManaging order flow from order acquisition to order entry in compliance with agreed trade termsManaging delivery flow by liaising directly with the planning team, logistics, transportation companies, and customer whilst acting as first point of contact in the event of any query/issueManaging back-orders ensuring the maintenance of a clean portfolioManaging goods returns in compliance with agreed trade termsSupporting sales in case of commercial, logistics, product claims from the customerSupporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organizational preparation and executionIssuing sales/customer-related reporting to the benefit of both sales team and customerImplementing and enhancing customer service-related procedures, processes and systemsParticipating to ad hoc sales-related activities and/or projectsWho you are 3+ years of experience in similar roles in a fast-paced environment.Previous experience in a B2B customer service environmentHas knowledge about international logistics, supply chain, customs processesExperience with an ERP is essential, SAP experience is a plusPerfect level of English, another language (Italian, Arabic or French) will be considered a plusProficient in MS Office (Excel, Power Point, Word)Team player, Customer-oriented, Problem solvingWhy work with usThis is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Job TypeRegularStart Date2025-01-31ScheduleFull timeOrganizationKering Eyewear Middle East FZ-LLC
