About Jumeirah Group:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey.
Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards program; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
About the Job:
An opportunity has arisen for a Junior Mixologist to join the F&B Service team at Jumeirah Burj Al Arab. The main duties and responsibilities of this role are:
- Identify & meet customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
- Meet all reasonable needs and requests of customers within specified time frames.
- Identify and take all opportunities to enhance the quality of service.
- Recognise customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures.
- Offer assistance to colleagues when required, to ensure designated work goals are met.
- Demonstrate trust, support and respect towards team members in day-to-day work activities.
- Conduct communication with customers and colleagues in a polite, professional and friendly manner.
- Practice high standards of personal presentation in accordance with JI & MJ Grooming & Presentation Standards
- Seek assistance from other team members, supervisors and managers when required.
- Masters all aspects of the resort beverage standards manual and able to produce the 50 most common global beverages.
- Takes orders from customers and Waiter/Waitress in a timely, professional and friendly manner.
- Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks according to Beverage Recipes.
- Serves alcoholic & non-alcoholic beverages according to defined standards.
- Collects money for drinks served and process financial transactions according to JI cashiering procedures.
- Orders or requisitions liquors and supplies utilizing the FBM system.
- Arranges bottles and glasses attractively.
- Slices and pit fruit for garnishing drinks.
- Replenishes bar snacks such as chips, pretzels, and nuts.
- Ensures that all stock is established as per par levels and stored according to JI Food Hygiene Standards.
- Ensures that the mis-en-place of the bar i.e., condiments, tray cloths, cocktail napkins etc. are ready for service as per the requirements of the individual outlet and expected business level requirements prior to opening.
- Ensures that the guest is presented with the correct order and that all drinks are prepared and served as agreed in the standard operating procedures.
- Maintains a complete knowledge of cocktails, beverages and wines to advise the guests and colleagues when necessary.
- Undertakes opening, closing & cleaning tasks as detailed on checklists.
- Informs Outlet Manager/ Assistant Manager of any stock losses, problems or unavailable items.
- Assists in the stocktaking of beverages and operating equipment.
- Coordinates with Stewarding to ensure equipment and bar area is kept hygienically clean and tidy at all times and sufficient glassware is available for the levels of business.
- Controls and rotate stock on a FIFO (first in first out) system.
- Ensures the checking of expiration dates and that all perishable garnishes are stored and recorded in designated storage area.
- Displays a responsible attitude towards the service of alcohol to ensure minors are not served and intoxicated guest are politely refused service.
- Demonstrates some ability & independence in problem solving.
- Communicates details of complaints or issues that could result in complaints, loss of business, productivity or profit to the Outlet Manager or Beverage Manager.
The ideal candidate for this position will have the following experience and qualifications:
- Minimum of 2 years luxury hospitality experience
- Excellent communication and interpersonal abilities
- Ability to multitask and work under pressure in a fast-paced environment
- Fluency in English; additional language skills are a plus
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
