Job Requisition ID: 167196
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
To lead and develop all areas of the store in order to meet business objectives, maximise sales, volumes and efficiencies and ensure long term profitability. The JH will be responsible for all local operational and strategic decisions in conjunction with the Country Management team. The JH will coach the performance of the Store Management team and drive Co-worker engagement through Inter-IKEA Systems and local initiatives.
What you will do
Commercial
- The JH will track the Store progress using the commercial growth review documents and operational review checklist throughout the year to ensure operational standards are consistently improved. This will be supported through the utilisation of all concept documentation and will be measured through ICSS.
Financial
- The Job Holder is responsible for the preparation and achievement of the annual budgets relating to sales, gross margin, manpower and operating expenses.
- The JH is to monitor and authorise operating expenses on a monthly basis in order to achieve profitability targets. The JH provides input in discussions relating to the business strategy and commercial activity calendar.
People Management and Development
- The JH provides effective leadership and promotes of an environment of tolerance and understanding to a culturally diverse team, where teamwork is considered part of the daily routine and respect and corporation are achieved. In conjunction with the HR Business Partner support the learning and development plan to ensure all co-workers are trained and developed to the required standard.
- The JH is responsible for setting priorities and objectives and to coach the performance of the Store Management team. The JH, in conjunction with the HR Business Partner, will formulate individual learning paths linked with the store business succession planning document to identify and develop internal talent in order to ensure the STAR Programme is alive and working.
- The JH in conjunction with the IKEA Service Office is responsible for developing the short term (1 year) and long term (5 year) business plan and to ensure regular follow up throughout the year. The JH will be responsible for the implementation and compliance of the plan and take appropriate corrective action where necessary.
Customers
- The JH is responsible for delivering high levels of customer engagement/satisfaction as per the agreed benchmark from Inter-IKEA Systems through the implementation of company and local initiatives. The HJ must have operational excellence.
- The JH is responsible for ensuring that all visitors experience the `STORE IN SHAPE AS NEW` policy as per the recommended IKEA Concept documentation and that the store is safe for both customers and co-workers.
Required skills to be successful
- Must have excellent communication and interpersonal skills.
- Must be able to share knowledge and understanding.
- Must have highly developed networking skills.
- Must be able to speak and understand English.
- Must have proven leadership abilities and lead by example.
- Must have the ability to bring out the best in co-workers and to motivate and develop the organization.
- Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors.
What equips you for the role
- Must have a minimum of 7 – 10 years high volume or multi – unit Retail Management experience.
- Must have strategic, analytical and tactical abilities.
- Must be able to quickly develop in – depth knowledge of local market demographics and economic conditions.
- Genuine interest and knowledge of Home Furnishings.
- Genuine interest in visitors and customers.
- Must be computer literate (MS Office including Outlook).
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
