IT Trainer - Learning & Development

Position: IT Trainer  (Microsoft Certified)

Role:

The IT Trainer will be responsible for:

• Delivering in-house training programs aimed at boosting employee productivity by enhancing their proficiency in internal IT software and tools such as Office 365, HR systems, ERP, CRM, and other relevant platforms.
  
• A key focus will be on training end-users in Microsoft Teams and related collaboration tools such as ShareDrive and OneDrive to improve team communication, collaboration and file sharing within the organization.
  
• The successful candidate will collaborate closely with the IT and HR teams to ensure customizations specific to the organization are incorporated and that end-users are properly trained and equipped to use these platforms effectively
  

Responsibilities

• Collaborate with subject matter experts (IT platform owners – IT, HR, Finance, etc.) to develop and update training materials tailored to organizational needs, with a special focus on collaboration tools like Microsoft Teams, Share-Drive, and OneDrive. • Advanced knowledge of IT platforms, particularly Office 365, with a strong focus on Microsoft Teams, ShareDrive, and OneDrive.

• Expertise in identifying gaps in IT tool usage and developing targeted training solutions to address these.

• Provide end-user training on Microsoft Teams for effective communication, collaboration, and file-sharing across the company.

• Design and create engaging training content, including presentations, exercises, and assessments, utilizing adult learning principles.

• Deliver training programs in various formats, including classroom sessions, online modules, and hands-on workshops and maintain the relevant documents.

• Assess the effectiveness of training programs through feedback, assessments, and performance metrics, as well as platform utilization reports.

• Stay updated on emerging trends and technologies in IT and soft skills to continuously enhance training content.

• Maintain a comprehensive library of training materials, resources, and tools.

Qualifications

Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.

Proven experience of 5-8 years as an IT Trainer, with a focus on technical skills development.

Proficiency in instructional design, incorporating interactive elements and assessments to optimize learning outcomes.

Exceptional communication and facilitation skills, with the ability to simplify complex technical concepts for diverse audiences.

Strong presentation skills with the ability to engage participants across different training formats.

Professional certifications in training or IT-related fields are highly desirable.

Excellent analytical, problem-solving, and results orientation skills.

Experience with creating e-learning content and utilizing modern learning management systems (LMS) will be preferable.

Ability to travel within the UAE, GCC, and internationally for training delivery and effectiveness measurement.

Strong project management skills, capable of handling multiple training projects simultaneously.

Salary budget: AED 10,000 to 12000 pm with benefits for self only (visa, medical, air tickets)

Position reporting: Assistant Manager - Talent Development

Nationality & Gender: Open, as long as English is fluent

Location: Open to looking for candidates currently based in UAE or India (face to face interview will be mandatory for evaluating delivery skills).