To manage and provide technical support of all Dubai IT systems to the users and to manage the day-to-day technical support for existing processes and functions, evaluation of new solutions and new approaches relevant to existing and future IT system activities in coordination with the Dubai IT management including DSV Global IT
Reporting Line:
Report to: Senior manager, IT
Role: IT Support
Direct subordinates: NA
Detailed Responsibilities:
- Monitors and maintains DSV Dubai computer systems and networks; installs and configures computer systems, diagnoses hardware/software faults and solves technical problems; ensures all systems are in a secure and monitored surrounding.
- Maintains IT Inventory on a regular basis and provides the reports to Senior IT Team to ensure that all available data is recorded and available upon request by IT Management
- Handling IT Service Desk Calls and Tickets using the DSV Approved Service Desk Tool.
- Develops IT Support processes, tools and/or procedures to prevent and/or mitigate any risks and to increase and ensure productivity; proposes ways to continually improve the application environment, quality and customer satisfaction and the services of IT team.
- Ensures all technical requirements, test and implementation plans, and project task documentation for new implementations or changes to system, are available.
- Elevates potential problems and opportunities for improvement to IT Manager
- Any other related duties/ projects assigned by the line Manager from time to time to meet business requirements.
- Documentation Skills for IT Processes
- Good Communication skills
Qualifications & Characteristics:
- Bachelor's/ Computer based.
- IT Service Desk application related experience
- Certifications: Good Knowledge of IT Networking, ITIL Processes and Microsoft Windows OS and MS Office Software’s preferred
- Networking Knowledge: LANs, WANs, IP Addressing, Switching, cabling, Wi-Fi Technologies
- Basic Knowledge in IT Systems Hardware (Laptops, Desktops, Printers, RF Scanners), IT security, IT Troubleshooting
- 2-3 years working experience in relevant fields.
- Able to demonstrate positive attitude and is a team player.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
