IT Support Specialist

Headquartered in the UAE, BitOasis is the largest and most trusted cryptocurrency platform in the MENA region. Established in 2015, BitOasis is a pioneer of the region’s cryptocurrency ecosystem, serving as the go-to platform for first-time cryptocurrency buyers and professional traders alike.
BitOasis aims to offer the most secure and regulated infrastructure in cryptocurrency trading for retail and institutional clients across the region. https://bitoasis.net/en/about-us.

We are seeking a detail-oriented and efficient IT Support Specialist to join our team in Dubai, United Arab Emirates. As an IT Support Specialist, you will play a crucial role in maintaining our organization's technology infrastructure and providing exceptional technical support to our employees.

• Respond to and resolve IT-related issues through our ticketing system, ensuring timely and effective solutions
• Provide first-level support for hardware, software, and network-related problems
• Troubleshoot and diagnose technical issues for both Windows and Mac operating systems
• Assist with the setup, configuration, and maintenance of computer systems and peripherals
• Implement and maintain IT security measures to protect company data and systems
• Conduct regular system updates and patches to ensure optimal performance and security
• Offer remote support to employees using various tools and technologies
• Document technical solutions and maintain an up-to-date knowledge base
• Collaborate with the IT team to improve support processes and enhance user experience
• Provide training and guidance to end-users on IT best practices and new technologies

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in IT support or a similar role
• Proficiency in Windows and Mac operating systems
• Strong knowledge of networking protocols and troubleshooting techniques
• Familiarity with IT security best practices and implementation
• Experience with ticketing systems and remote support tools
• Excellent problem-solving skills and ability to think analytically
• Strong verbal and written communication skills, with a customer-focused approach
• Ability to work efficiently in a fast-paced environment and manage multiple priorities
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate (preferred)
• Understanding of enterprise IT infrastructure and support processes
• Willingness to work flexible hours as needed to support critical IT operations

• Should be located in Dubai.(candidates outside dubai are excluded)
• Immediate Availability is a Plus