الوصف الوظيفي
Job Description
Bachelor’s degree in computer science or related field.
At least 6 years of related experience
Required Certifications: A+, M365 Certification, Network+
Preferred Certifications: Microsoft Technology Associate (MTA), Avaya, CCNA,
Proven experience as a Level 2 Support Technician or similar role.
Strong knowledge of computer systems, hardware, and software.
Excellent problem-solving and communication skills.
Ability to document solutions and provide training to users.
Familiarity with helpdesk software and remote troubleshooting
