IT Support Executive

IT Support Executive  

Location: Dubai, United Arab Emirates

Employment Type: Full-time (3-year contract)

Laptop Requirement: Candidate must have their own laptop

Travelling allowance for client/restaurant visits: 750 AED Quarterly

Salary: AED 3,000 – AED 4,000 monthly remuneration

About the Role  

As an IT Support Executive at LimeTray, you will be responsible for providing on-site technical assistance to clients, ensuring smooth installation and operation of LimeTray’s software solutions. The role involves troubleshooting technical issues, assisting with documentation, resolving client queries, and facilitating cheque collection when required.

Key Responsibilities  

• Conduct in-person visits to client locations (restaurants/business units) for IT and operational support.
• Install, configure, and troubleshoot LimeTray’s software solutions on client systems.
• Assist clients with menu modifications, report updates, and backend system management.
• Address and resolve technical challenges to ensure seamless client operations.
• Collect cheques and necessary documentation from clients as per company policies.
• Provide technical training and support to clients, ensuring smooth adoption of LimeTray’s solutions.
• Respond to internal and external queries, collaborating with product, sales, and support teams to resolve client concerns.
• Identify critical IT issues and escalate them for timely resolution.
• Maintain Standard Operating Procedures (SOPs) and assist in onboarding new team members.
• Track and optimize key operational metrics for efficiency.