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IT Support Engineer
Dubai, United Arab Emirates Teams – Tech&Engineering / Hybrid / Hybrid We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
Join our team at as an
IT Support Specialist, where you'll play a crucial role in managing user requests and maintaining our IT infrastructure. From preparing user equipment to administering internal services, you'll be at the forefront of ensuring seamless technical operations. If you thrive in a fast-paced environment and have a knack for troubleshooting technical issues, we want to hear from you! Responsibilities:
+ Receiving and handling user requests in the scope of IT support
+ Preparation of user equipment, diagnostics of the technical condition of the equipment before sending it for repair
+ Creating user instructions and keeping them up to date
+ Access granting to internal services/applications
+ Administration of the corporate messenger and mail system
+ Keeping and maintaining IT Assets inventory
+ Asistance in device management
Requirements:
+ Strong interpersonal skills
+ Confident knowledge of the PC hardware, software and various OS
+ Responsible attitude to assigned tasks, attentiveness
+ Practical experience in managing global corporate IT systems (Google workspace, Mobile device management solutions - like Manage Engine, Identity providers - like Okta)
+ Excellent problem-solving skills and ability to diagnose and resolve technical issues
+ Strong communication skills, both written and verbal
+ Experience in a self-driven role within a technology-focused organization
+ Knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.)
+ Understanding of ITIL
+ Experience with Jira/Confluence
+ Proficiency in Mobile Device Management (MDM) and identity providers like Okta
+ Medical Insurance Coverage
+ Hybrid type of work with flexible working hours
+ Modern and outstanding equipment
+ Full annual performance assessment
+ Death in Service
+ Employee Assistance and referral program
+ Company matched contributory pension
+ Workation policy
+ The opportunity to work with one of the smartest teams on the market.
