We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. Are you passionate about providing exceptional IT support and ensuring smooth operations within a dynamic environment? Join our team at Capital.com as an IT Support Specialist, where you'll play a crucial role in managing user requests and maintaining our IT infrastructure. From preparing user equipment to administering internal services, you'll be at the forefront of ensuring seamless technical operations. If you thrive in a fast-paced environment and have a knack for troubleshooting technical issues, we want to hear from you!
Responsibilities:
Receiving and handling user requests in the scope of IT support
Preparation of user equipment, diagnostics of the technical condition of the equipment before sending it for repair
Creating user instructions and keeping them up to date
Access granting to internal services/applications
Administration of the corporate messenger and mail system
Keeping and maintaining IT Assets inventory
Asistance in device management
Requirements:
Strong interpersonal skills
Confident knowledge of the PC hardware, software and various OS
Responsible attitude to assigned tasks, attentiveness
Practical experience in managing global corporate IT systems (Google workspace, Mobile device management solutions - like Manage Engine, Identity providers - like Okta)
Excellent problem-solving skills and ability to diagnose and resolve technical issues
Strong communication skills, both written and verbal
Experience in a self-driven role within a technology-focused organization
WIll be as advantage:
Knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.)
Understanding of ITIL
Experience with Jira/Confluence
Proficiency in Mobile Device Management (MDM) and identity providers like Okta
What you get in return:
Medical Insurance Coverage
Hybrid type of work with flexible working hours
Modern and outstanding equipment
Full annual performance assessment
Death in Service
Employee Assistance and referral program
Company matched contributory pension
Workation policy
The opportunity to work with one of the smartest teams on the market.
