KEY ACCOUNTABILITIES:
IT Infrastructure Management:
- Design and Implementation: Review and implement robust IT infrastructure solutions that support business operations, including servers, networks, storage, and cloud services.
- Maintenance and Optimization: Monitor and optimize IT infrastructure performance, ensuring high availability, scalability, and efficiency.
- Troubleshooting and Support: Provide advanced technical support for infrastructure-related issues, minimizing downtime and ensuring quick resolution of problems.
IT Security:
- Security Strategy: Review IT security strategy to protect the organization's digital assets from internal and external threats.
- Risk Assessment: Conduct regular security risk assessments, identify vulnerabilities, and implement appropriate security controls.
- Incident Response: Review, align and maintain an incident response plan, and lead the investigation and resolution of security incidents.
- Compliance: Ensure compliance with relevant security standards (e.g., ISO 27001, NIST) and regulatory requirements (e.g., GDPR, HIPAA).
IT Governance:
- Policy Development: Establish and enforce IT governance policies, procedures, and best practices to ensure consistency and compliance across the organization.
- Audit and Compliance: Coordinate IT audits and ensure the organization meets all IT governance and compliance requirements.
- Documentation: Maintain comprehensive documentation of IT processes, configurations, and changes to support governance and audit activities.
- Stakeholder Communication: Communicate IT governance policies and security awareness to stakeholders, including HO Technology, Regional office management and Business Unit IT HODs.
Project Management:
- Project Planning: Lead and manage IT projects, including infrastructure upgrades, security implementations, and governance initiatives.
- Collaboration: Work closely with cross-functional teams to ensure IT projects align with business objectives and are executed efficiently.
Continuous Improvement:
- Innovation: Stay updated on the latest IT infrastructure, security, and governance trends and technologies, and recommend improvements to existing systems.
- Training: Provide training and support to IT staff and end-users on infrastructure management, security protocols, and governance standards.
- Performance Metrics: Track and report on key performance indicators (KPIs) related to IT infrastructure, security, and governance.
The job focuses on the following pillars:
- Knowledge of Terminal Activities
- Fully conversant with safety procedures
- Knowledge of IT governance, service delivery management, and risk management
- Knowledge of industry-specific IT systems and applications
- Customer service skills
- Communication skills
- Analytical and problem-solving skills
- Adapt to any change
QUALIFICATIONS, EXPERIENCE AND SKILLS
Qualification and Certificates:
- Bachelor's Degree in computer science, information technology, or a related field
- certifications in IT governance, service management, risk management, or project management (e.g., ITIL, COBIT, PMP) are highly desirable.
Experience and Knowledge
- 5:6 years of experience in IT governance, service delivery management, IT infra and Network and risk management roles, preferably in the port and terminal industry or a related field.
- Experience in managing IT compliance, Data centre and working with regulatory frameworks is beneficial.
- Familiarity with port and terminal operations, industry-specific IT systems and applications, and regulatory requirements related to the industry is advantageous.
Skills and Abilities:
- V. Good English Language skills
- V. Good Communication skills
- Strong understanding of IT infrastructure and architecture.
- In-depth knowledge of cybersecurity principles and best practices.
- Expertise in IT governance frameworks and compliance standards.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strategic thinking with a focus on aligning IT operations with business goals.
- Strong problem-solving skills: address IT-related challenges and make informed decisions.
- Change Management: Experience in managing organizational change and driving adoption of new IT processes and technologies.
- Able to work with team
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 108,100 employees from 161 nationalities, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drive innovation and growth and helps us connect people, businesses and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
