The work of an IT sales professional falls into :
pre-sales - giving detailed information about technical specifications and the ways in which they could meet a customer's needs
sales - negotiating a commercial agreement to the benefit of both the customer and supplier
post-sales (or after-sales) - getting the feedback of hardware and software supplied
Responsibilities
As an IT sales professional, you'll need to:
- speak to customers, either face to face or over the phone
- gain an understanding of customers' specific business needs and apply product knowledge to meet them
- ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them
- carry out cold-calling in order to create interest in products and services, generate new business leads and arrange meetings
- identify and develop new business through networking and follow-up courtesy calls
- prepare and deliver presentations and demonstrations of software to customers
- market and promote a portfolio of products by writing and designing sales literature and attending industry events
- maintain awareness and keep abreast of constantly changing software and hardware systems and peripherals
- develop effective sales plans using sales methodology
- provide technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale
- advise on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing or other specialist areas
- meet sales targets set by managers and contribute to team targets
- network with existing customers in order to maintain links and promote additional products and upgrades
- handle hardware or software problems and faults, referring on to specialist technical colleagues where appropriate
- respond to tender documents, proposals, reports and supporting literature
- manage workload in order to organise and prioritise daily and weekly goals
- contribute to team or progress meetings to update and inform colleagues.
- English and Hindi fluency