ᴧComprehensive understanding of network architecture and
client/server technology
ᴧHands-on experience with Windows Server/ Desktop OS environments
ᴧAbility to perform remote troubleshooting and resolution.
ᴧCoordinating with IT vendors for support activities &
projects
ᴧKnowledge of O365 & Azure
ᴧAttending calls from retail stores and back office, resolve
minor problems via phone or remote support and coordinate with application team
to resolve issues with the defined SLA.
ᴧSupport, monitor, maintain / replace and enhance the existing
attendance system to accurately capture attendance and report into the central
attendance system including coordination of development of interface from
attendance system to HRMS.
ᴧSupport, maintain, monitor, and enhance the existing CCTV system
including recording across the organization for safety and security purposes.
ᴧSupport, monitor, maintain and enhance the existing WAN/LAN,
connectivity, Firewall, Servers, Operating Systems, Anti-virus updates,
definitions, and databases.
ᴧSupport end-user computing devices including desktops, laptops,
printers, handheld devices etc. and related operating systems and applications
including Avaya.
ᴧEnsure compliance and adherence across the organization for IT
Policies and IT security.
ᴧConduct periodic quality checks and encourage feedback from
business operations to ascertain successful functioning of business systems.
ᴧPrepare and submit monthly reports with recommendations and
suggestions to improvise the existing systems by keeping abreast of user issues
and highlight key issues to the development team /application /support vendor
for requisite enhancements.
ᴧEducation: Bachelors in computer science from a recognized university
followed by tertiary level qualification/ certifications in IT systems or
training in the same
ᴧGood communication and interpersonal skill with high technical
acumen
ᴧAttention to details and concern for quality.
ᴧExperience:
ᴧ4-5 years of experience
-Microsoft Dynamics, Ms. Office
ᴧLanguage: English
ᴧOther skills: Organization skills
-Time management
-Communication skills
-Interpersonal skills
ᴧComputer Skills:
-Windows Server / Desktop OS, Firewall, POS, CCTV, Backup
Solution.
-Experience in MS Office 365
-Experience in MS Server 2016 / 2012
-Experience in maintenance, support, installation of Active
Directory (cloud & op-premise) including Azure.
-Experience in NAS
-Experience in Anti-virus setup and configuration
-Knowledge of firewall setup and policy definitions
-Experience in network topology and setups