IT Infrastructure Administrator

Over the many years of its pursuit for investment diversification, the Ghobash Group has capitalized on opportunities in sectors with encouraging growth potential by either buying out established operating companies or founding new businesses to extend value into those markets. As the portfolio of these fully, or majority-owned operating companies grew and became more diversified, the Group established ABAN INVESTMENT in 2008 to administer and facilitate its smooth operation. Each operating company general manager reports into the CEO of Aban Investment and as such it is an actively managed portfolio of companies.

ABAN Investment currently has stakes in Technology, Oil & Gas, Pharmaceuticals, Industrial Chemicals and Supplies, Hospitality, Healthcare, and Consumer Services. It is committed to building high-value businesses, from start-ups and early stage ventures to mergers and acquisitions for more mature businesses.

• Advising systematic know-how of procedures, operations, and work instructions
• Own and drive customer escalations for reactive support delivery
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Diagnose and resolve basic hardware and software problems.
• Follow up with users to ensure timely resolution of their issues and maintain a high level of user satisfaction.
• Escalate unresolved issues to higher-level support teams
• Good knowledge of ITSM tools.
• Checking systems and equipment for substandard performance or malfunctioning
• Fixing systems and equipment problems
• Setting up of Peripherals (i.e. Laptop/Desktop/Printers), as per the compliance and policy.
• Good knowledge of backup software like Synology.
• Good knowledge about Office 365.
• Good knowledge of Firewalls (i.e SonicWall)
• Good knowledge about Cisco Switching and Routing
• Good Knowledge in Active Directory Management, DNS & DHCP
• Identifying performance problems and malfunctions.
• Maintaining hardware and corresponding documentation of fixes, notes, and recommendations
• Managing routine preventive procedures; maintaining and monitoring network security
• Analyzing and resolving faults.
• Monitoring network environments and proactively maintain infrastructure to prevent failures
• Updating process, procedure, and other documentation
• Log and follow-up issues with Vendors
• Perform health system checks on areas of responsibility
• Designing, deploying, maintaining, and improving IT service delivery processes within the corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectives
• Ensured adherence to the SLA within the network
• Responsible for monitoring and tracking IT assets.

• Bachelor of Computer Engineering or equivalent.
• Certifications in ITIL, Microsoft, and Cisco.

Skills & Professional Requirements:

• Deep System and Storage management understanding.
• Network Management understanding.
• Familiarity with ITIL and its applications.
• Work with reports, and root cause analysis.
• Maintain documentation
• Vendor negotiation
• Maintain system and storage.
• Maintain and ensure network operations.
• Monitor vendor SLAs.
• Work with vendors for solution and their support.

Experience Requirements:

• Minimum of 10 years of experience in managing the ICT environment. Certification in ITIL, Microsoft and Network technologies is recommended.

Attributes and Behaviours:

• Strong verbal and written communication skills and a demonstrated competency o interact with people at all levels of the organization.
• Highly developed organizational skills are required.
• Ability to maintain and manage information of a confidential or sensitive nature.