IT Infrastructure Administrator

Over the many years of its pursuit for investment diversification, the Ghobash Group has capitalized on opportunities in sectors with encouraging growth potential by either buying out established operating companies or founding new businesses to extend value into those markets. As the portfolio of these fully, or majority-owned operating companies grew and became more diversified, the Group established ABAN INVESTMENT in 2008 to administer and facilitate its smooth operation. Each operating company general manager reports into the CEO of Aban Investment and as such it is an actively managed portfolio of companies.

ABAN Investment currently has stakes in Technology, Oil & Gas, Pharmaceuticals, Industrial Chemicals and Supplies, Hospitality, Healthcare, and Consumer Services. It is committed to building high-value businesses, from start-ups and early stage ventures to mergers and acquisitions for more mature businesses.

The Infrastructure Administrator is responsible for ensuring that the performance and availability of the server and Network infrastructure are maintained to the highest standard with maximum levels of productivity and efficiency. The Infrastructure Administrator is responsible for ongoing administration and support of all Infrastructure systems, providing client support and working closely with users to understand business needs. Expertise in analyzing, designing, implementing, and managing enterprise-wide IT infrastructure.

• Advising systematic know-how of procedures, operations, and work instructions.
• Checking systems and equipment for substandard performance or malfunctioning.
• Fixing systems and equipment problems.
• Good Knowledge of SAN Storage Devices like HP & Huawei enterprise editions.
• Good knowledge of backup and replication software like Synology & Nakivo
• Manage and Migrate knowledge about Office 365 and other Microsoft cloud applications.
• Good knowledge about BCP (Business Continuity Plan) like DR.
• Manage and administrate Perimeter firewalls like SonicWALL.
• Manage and Administrate Cisco L2, L3 switches.
• Good knowledge of Cisco CUCM & CME Telephony services.
• Manage and administrate Cisco Mobility Controller and Meraki Cloud-based APs.
• Manage and administrate Microsoft Exchange Servers.
• Good Knowledge of Active Directory Management, DNS & DHCP.
• Good administrative knowledge of Hypervisors like Microsoft Clusters.
• Identifying performance problems and malfunctions.
• Maintaining hardware and corresponding documentation of fixes, notes, and recommendations.
• Performing daily Infrastructure checks using appropriate testing and benchmarking tools.
• Managing routine preventive procedures; maintaining and monitoring network security
• Analyzing and resolving faults.
• Monitoring network environments and proactively maintaining infrastructure to prevent failures.
• Updating process, procedure, and other documentation.
• Supporting and maintaining new server hardware and software infrastructure
• Setting up user accounts, permissions, and passwords to ensure compliance with policy.
• Log and follow-up issues with Vendors.
• Perform health system checks on areas of responsibility.
• Provide infrastructure tiers 1 and 2 support if needed.
• Mapping client's requirements and providing them best IT solutions.
• Designing, deploying, maintaining, and improving IT service delivery processes within the corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectives.
• Manage and administer servers, Applications, Firewalls, Enterprise backup, and network infrastructure.
• Propose new ideas to management to have a better and more scalable network.
• Ensured adherence to the SLA within the network.
• Responsible for monitoring and tracking Corporate IT assets.

• Bachelor of Computer Engineering or equivalent.
• Certifications in ITIL, Microsoft, and Cisco.

Skills & Professional Requirements:

• Deep System and Storage management understanding.
• Network Management understanding.
• Familiarity with ITIL and its applications.
• Work with reports, and root cause analysis.
• Maintain documentation
• Vendor negotiation
• Maintain system and storage.
• Maintain and ensure network operations.
• Monitor vendor SLAs.
• Work with vendors for solution and their support.

Experience Requirements:

• Minimum of 8 years of experience in managing the ICT environment. Certification in ITIL, Microsoft and Network technologies is recommended.

Attributes and Behaviours:

• Strong verbal and written communication skills and a demonstrated competency o interact with people at all levels of the organization.
• Highly developed organizational skills are required.
• Ability to maintain and manage information of a confidential or sensitive nature.