We are currently looking for IT Help Desk Analyst our UAE operations with the following terms & conditions.
Experience and Skills
· 2 years’ experience
· Knowledge about ITSM tools and ITHD Ticketing
· Knowledge about Windows 10 / 11
· Basic Knowledge of networking
· Bachelor's Degree in Computer science
Responsibilities
· Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
· PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
· Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
· Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
Joining time frame: 2 weeks (maximum 1 month)
Terms and conditions:
Joining time frame: maximum 4 weeks
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.
