IT Consultant

Key Responsibilities: 

1.       IT Process and Policy Analysis: 

• Review current IT processes and policies to identify areas for improvement. 
• Assist in aligning processes with industry best practices and business goals. 
• Help identify opportunities for more efficient and effective IT operations. 

2.       Process Design and Documentation: 

• Design and draw out process workflows to visually represent current and future-state IT processes. 
• Document detailed IT policies, procedures, and workflows to ensure clear guidelines are in place for teams. 
• Ensure all documentation is accurate, up-to-date, and accessible to relevant stakeholders. 
• Work with cross-functional teams to gather input and ensure that processes reflect the needs of the business. 

3.       Target Operating Model (TOM) Design: 

• Assist in the design of Target Operating Models that meet the needs of the business. 
• Support the identification of roles, responsibilities, and process changes for the future state. 
• Ensure that the designed TOM promotes efficiency and scalability in IT operations. 

4.       ITIL and COBIT Framework Implementation: 

• Support the implementation of ITIL and COBIT frameworks to improve IT service management and governance. 
• Help ensure that IT processes are aligned with service management and control objectives. 
• Provide recommendations on how to integrate ITIL and COBIT into day-to-day operations. 

5.       Maturity Assessments: 

• Participate in the assessment of current IT processes to determine their maturity level. 
• Assist in analyzing the findings and preparing reports on areas for improvement. 
• Help create actionable roadmaps for improving IT processes and capabilities. 

6.       Stakeholder Communication: 

• Collaborate with internal teams to understand their IT needs and challenges. 
• Assist in preparing clear reports and presentations for stakeholders. 
• Provide support in explaining IT process improvements and recommendations. 

7.       Training and Knowledge Sharing: 

• Help deliver training sessions to staff on ITIL, COBIT, and process improvement concepts. 
• Contribute to the development of resources that help teams improve their IT processes.