IT Business and Technology Support Officer

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team.

As an IT Business and Technology Support Officer you will play a key role in deriving data-driven insights through data analysis to support the development and implementation of business process improvement and standards within Digital Platform Services and Employee Experience (DPS &EE) to align with department strategic objectives, enhancing overall performance and compliance. You will be responsible for collecting, curating and analysing business performance data and providing actionable recommendations, fostering a data-driven decision-making culture and continuous improvement.

In this role you will:

• Drive a culture of continuous improvement by monitoring and assessing existing processes, identify areas of improvement and ensure that established best practices are followed and systems & processes are aligned thus enabling the execution of strategic objectives and effective risk management.
• Collaborate with cross-functional teams to gather and validate requirements and ensure alignment with business objectives for process improvement.
• Design and implement continuous process improvements that optimize operations and increase efficiency in alignment with industry best practices.
• Support project/ product managers in the execution of processes as per agreed deliverables and Service Level Agreements (SLAs), raising service credit requests to vendors where necessary.
• Support project / product managers in conducting monthly service reviews and ensuring follow-up on items escalated for management attention.
• Support the initiation of change requests ensuring such requests are compliant with IT Governance Framework.
• Maintain a comprehensive repository of management information including but not limited to:  process performance, operational meeting minutes, RAID (Risks, Assumptions, Issues Dependencies) logs and items escalated for management attention.
•  Analyse data and create reports and presentations with key findings and recommendations across key Management datasets to generate actionable insights for the DPS&EE function.
• Support DPS&EE capability leads in capturing, tracking and reporting on OKRs, KPIs and SLAs to ensure efficient and compliant operations.
• Support and promote building a cost aware culture across the department by applying FinOps practices, principles and techniques to different areas of DPS&EE (e.g. Private Cloud, Networking, Database, Public Cloud).