IT Assistant

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Reporting to the Cluster Director of Information Technology, you will maintain and troubleshoot the hotel’s IT systems, including hardware, software and networks. You will ensure that all IT infrastructure operates smoothly, resolving technical issues and performing system updates as needed. Staying up-to-date with IT industry standards and compliance regulations will also be key to your role.

Main Responsibilities:

• Provide first level technical support for hardware, software, and network issues.
• Troubleshoot and resolve IT issues in a timely and efficient manner.
• Perform regular maintenance and upgrades on hardware, software, and systems.
• Monitor the hotel network to ensure smooth and secure connectivity.
• Assist in the setup and configuration of new equipment and technology systems.

Candidate Profile:

• Bachelor's degree in Information Technology or related field, or relevant certifications.
• Strong knowledge of computer systems, networks, and various software applications.
• Experience with hotel management systems and point-of-sale (POS) systems is a plus.
• Ability to troubleshoot hardware, software, and network issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Detail-oriented, proactive, and able to work independently.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.