الوصف الوظيفي
Job Summary:Manage and support day-to-day IT operations, ensuring smooth and secure functionality of the company's network, software, hardware, ERP/CRM, and cloud infrastructure. Drive innovation by integrating Artificial Intelligence (AI) technologies to enhance system efficiency, automate workflows, and provide actionable business insights.Key Responsibilities:1. ERP/CRM Administration & SupportAdminister and maintain the ERP/CRM systems for optimal performance, reliability, and scalability.Provide first-line support for ERP/CRM-related issues, including troubleshooting, user access management, and resolving system errors.Collaborate with functional teams to integrate ERP/CRM with other business applications and align modules with organisational processes.Monitor data accuracy and integrity through regular audits and implement automation for routine tasks.Identify inefficiencies and propose ERP/CRM enhancements leveraging AI tools for predictive analytics, customer insights, and process automation.Conduct user training to drive system adoption and ensure operational efficiency.Liaise with vendors for updates, patches, and advanced technical support, ensuring timely implementation of new features.Implement and manage advanced security protocols to safeguard sensitive ERP/CRM data.2. Technical Support & TroubleshootingProvide daily technical support for networking, printers, software installation, and other IT-related queries.Resolve hardware, software, and connectivity issues promptly to minimise downtime.Coordinate with Annual Maintenance Contract (AMC) vendors for scheduled maintenance or issue escalation.3. Network ManagementMonitor and maintain the local network for connectivity and security.Configure, maintain, and troubleshoot networking equipment, including routers and switches.Manage and implement firewalls, antivirus software, and network security tools to ensure robust protection.4. Software & Hardware InstallationInstall and update software applications, ensuring proper licensing and access permissions.Set up and configure new hardware and software for employee systems.5. Server & Data ManagementMaintain server operations, including backup schedules, restoration, and data security updates.Perform regular system and server backups to ensure business continuity.6. Cloud Management & SecurityManage cloud-based solutions for secure storage and data availability.Collaborate with functional teams to implement AI-driven cloud solutions that enhance collaboration, data processing, and security.7. AI Integration & InnovationIdentify opportunities to leverage AI tools in IT operations, including system monitoring, predictive maintenance, and workflow automation.Implement AI-driven analytics to enhance ERP/CRM functionality, providing insights into customer behaviour, inventory trends, and business performance.Explore and integrate AI-powered cybersecurity tools to strengthen the organisation's security posture.Lead proof-of-concept projects for AI-based solutions, ensuring seamless integration with existing IT infrastructure.8. Documentation & Inventory ManagementMaintain detailed records of IT assets, licenses, software inventory, and ERP/CRM configurations.Document troubleshooting steps, technical solutions, and AI workflows to build an internal knowledge base.
