Inside Sales / Account Management Team Leader - Abu Dhabi and Northern Emirates

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity. 

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space. 

As the pioneering portal for homeseekers in the region,  we are on a mission to motivate and inspire people to live the life they deserve.

Reports To 

 

Director, Key Accounts - Emerald

 

Summary

 

The Inside Sales Team Leader for Abu Dhabi and Northern Emirates will be responsible for leading a team of Inside Sales Representatives that manage existing customers, understand their needs, and ensure a smooth sales process that delivers renewal value and retention rates. The Inside Sales Team Leader will ensure their team provides an exceptional customer experience through consistent, impactful engagement with our customers; promptly addressing and resolving concerns to maintain client satisfaction while proactively providing data-led insights and advice to ensure our clients success in using our platform. They will train, coach and motivate their team to identify and capitalize on upselling and cross-selling opportunities to foster customer engagement, growth and revenue generation. To be successful as an Inside Sales Team Leader you should be able to build strong relationships with your team, key stakeholders with the wider organisation as well as with customers. 

Key Responsibilities

• Ensure renewal, growth and product sales targets are consistently achieved while accurately forecasting three months ahead
• Drive a climate of operational excellence within the team, including Salesforce hygiene, internal tool utilisation and customer management
• Successfully hire and onboard new team members while coaching, developing, motivating and performance managing existing team members to ensure exceptional performance and customer experience
• Help your team drive contract negotiations and closure as needed, focusing on creating value for both the customer and the organisation while also serving as the point of escalation for customers, ensuring timely and effective resolution of issues
• Become an expert on Property Finder’s products and processes as well as on the wider market 

 

The Person

 

Desired Qualifications

• Over 5 years of previous experience in a sales account management or renewal focused inside sales position within a SaaS, marketplace or subscription based business 
• At least 2-3 years in a sales people management role 
• Experience managing directly, and through a team, a base of existing B2B customers through the full renewal and growth cycle while consistently achieving growth and renewal sales targets 
• Strong listening and sales skills including needs analysis, financial negotiation skills, objection handling, problem solving, etc.
• Ability to multi-task, prioritize, and manage time effectively while delivering exceptional support to your team and service to our customers
• Excellent communication skills, both verbal and written including excellent presentation and meeting management skills.

 

Other Capabilities

• Bachelor’s Degree in science, marketing, business or related fields
• Proficiency in Microsoft Office and CRM software such as Salesforce.com, including analysing performance report data to drive performance improvements
• Fluent level of verbal and written English and Arabic required
• Requirement to spend time on the ground with your team and customers in both the Abu Dhabi and Northern Emirates markets weekly

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation. 

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self. 

Property Finder Principles

• Move fast and make things happen
• Data beats opinions
• Don’t confuse motion with progress
• Failure is success if we learn from it
• People over pixels

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