Income Auditor - voco Dubai®

About us

At voco®, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting. 

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Your day to day

• Reconcile revenues on a daily basis, between PMS and other integrated systems
  • Room sales, to the room’s revenue report
  • Food & Beverage sales, to the outlet sales POS summaries 
  • Telephone sales, to telephone report
  • Laundry sales to the laundry summary
  • Other department sales (including manual ones) to relevant sales summaries
• Preparation of daily revenue report (morning revenue report) and ensure all numbers are accurate and reports are sent out on a timely manner. 
• To ensure all complimentary or house use rooms have an adequate explanation / justification on the approval form. To ensure full reasoning is provided for zero rates room to ensure that they are contracted zero rates and not miscoded complimentary rooms. 
• To ensure no show report is reviewed and revenue are posted correctly 
• To ensure rooms rate variance report are reviewed and properly checked with explanations from Night Manager. 
• To verify that a room status discrepancy report has been completed and signed by both Housekeeping and Front Office with explanations noted. 
• To ensure that the “Out-of-Service/Out-of-Order” rooms report is being reviewed by Night Manager on a daily basis. 
• Finalizes food cover report for food and beverage control and the Finance Department.
• To ensure breakfast allocation packages are allocated correctly.
• Keys revenue journal and distributes to Outlet Mangers and management
• Controls all food and beverage sales by:
  • Correct recording of guest checks on a timely basis
  • Performs spot checks on outlet checks used
  • Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager and report submitted to Finance Leader for review on a timely manner
  • Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded
  • Ensure banquet controls are being adhered to
  • Reconciles total outlet sales to total charges
  • Ensure the preparation of report generated using the POS or PMS system on the meals charged by employees for personal consumption, customer entertainment or employee relations. 
• Ensures all rebates and negative postings are supported by documentation detailing the charges.  All rebate credits must be in accordance with Hotel Accounting Manual.  The rebates, negative postings and paid outs must be summarized and sent to the Area Director of Finance & Business Support and Area General Manager for review daily
• Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place
• To ensure all revenue invoiced and earned captured and recorded in the PMS or accounting system on a daily basis or the cycle related to the revenue. To ensure all other revenue posting is accurate & tie to the revenue source.
• To ensure a reconciliation is performed and documented on at least a monthly basis to ensure accuracy when posting revenue from the PMS to the General Ledger. DRS Hotels: required to perform the reconciliation on a Daily basis and at month end. 
• Audit General Cashier bank in slips with daily collection of the General Cashiers Summary
• Audits and reconciles advance payments and ensures payments have been applied
• Works with General Cashier to check all float totals regularly and keeps control on registers in outlets
• To ensure the guest, city and advance deposit ledgers are reconciled with the PMS trial balance daily & monthly and all discrepancies resolved promptly. 
• To update the daily foreign exchange rate 
• Provide input for month end journals, i.e revenue adjustments
• To ensure GST output are captured correctly and provide support for filing of GST 
• To prepare discount, tips and rounding adjustment reports after month end
• Performs various special projects as requested and assigned by management
• To perform monthly audit on : 
  • Room status discrepancy report
  • Open checks on F&B outlets
  • POS Prices with source such as Menus & Laundry List.

What we need from you

You should have a minimum of 3-4 years relevant experience must be familiar in reconciling the hotels daily figures
Can oversee the audit revenues from all hotel generated revenues such as Rooms, Food & Beverage and other Operated Departments such as Laundry and Business Centre for completeness. Can produce the income auditor's reports using hotel system accurately
Must be highly proficient in computer and software skills. Knowledge in Opera & Micros, i.e. Opera rate codes, package allocations, reservations, cashiering and night audit sequence. Well versed in Income Auditing, Front office operations, night auditing and outlet cashiering. Good communications skills in English & Strict implementation of the Control Self-Assessment (CSA) and achieve 100% score in CSA Audit of Revenue and Income Audit category. Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines. Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. Communicate and coach the Duty Managers/ Supervisors / Front Office Cashiers / Finance team members to ensure Finance policies and procedures are adhered to. Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective 2-way communication. Work better together with the other Finance team member, taking over the duties when he/she is not available. 

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture. 
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us. 

Reliably Different - Welcome to voco® Hotels, IHG’s new upscale brand. We call our Hotels voco® – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco® is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco® Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco® Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco® hotel opened in November 2018 in Gold Coast, Australia and the first voco® Hotel across IMEA is voco® Dubai. voco® Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It’s location on the vibrant Shiekh Zayed Road is also connecting it to many day time and no delights of the city, moments from shopping, dining and entertainment experiences.