ICT Support Specialist
Please wait... MAIN PURPOSE OF JOB
To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems
REQUIRED EDUCATION
Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution
Certification in ITIL v3 Foundations will be an advantage
REQUIRED EXPERIENCE
At least 1 years’ experience in an ICT support service environment
REQUIRED JOB SKILLS AND KNOWLEDGE
Able to complete the necessary documentation First line hardware and software technical problem solving skills Client service and related management principles IT service management tool ITIL Service Management based skillset for Incident, Change, Problem and Request management
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