ICT Engineer - March 2025
Job Description
With a 65-year legacy of excellence and a global reputation as one of the largest and most awarded private education providers, GEMS Education integrates cutting-edge advancements through its extensive networks and high-level partnerships. Join the GEMS School of Research and Innovation, where significant investments in AI, robotics, and state-of-the-art facilities drive exceptional student outcomes in academics and well-being. As a leader in educational innovation, we offer a forward-thinking environment focused on personalised learning, holistic development, and the opportunity to shape the future of education.
At GEMS School of Research and Innovation, we provide a seamless educational journey from Pre-Prep + Prep to Sixth Form, enhanced by cutting-edge technology and a forward-thinking curriculum. In the Pre-Prep + Prep stages, we prioritise personalized learning through gamification and advanced technologies, alongside a strong emphasis on science, computing, reading, writing, and the arts. Our facilities include an innovation lab, specialist IT equipment, and programs in sports such as gymnastics, martial arts, basketball, and cricket. Emerging technologies like robotics, AI, machine learning, and VR/AR are integrated to enhance learning, including advanced Arabic provision.
In Secondary and Sixth Form, students benefit from tailored pathways with a wide range of GCSEs, A-levels in subjects like sciences, business, and fine arts, supported by university-linked lectures and industry placements. Advanced tools such as Web3/blockchain, drones, autonomous vehicles, and esports labs prepare students for future careers. Sixth Form further bridges school, university, and industry through global partnerships and cutting-edge technology, ensuring students excel academically while acquiring real-world skills.
ICT Engineer reporting to the MSO is responsible for supporting and maintaining all information and communication technology systems at SRI. They will analyze user needs, recommend appropriate hardware and software solutions, ensure system security and reliability, troubleshoot technical issues, and provide technical supportoverseeing and managing the delivery of end-user technology services to schools. The ICT Engineer will be accountable for collaborating, co-ordinating and overseeing school ICT operations and enhancing the technology service delivery.
Key Roles and Responsibilities
Ensure adherence to policies, procedures, and codes of conduct at all times. Installation, configuration, maintenance and upgrade of servers, end user devices and peripherals and wired and wireless network infrastructures. Setting up of all IT related equipment throughout the school (including offices, classrooms, and ICT labs) and providing prompt support to both administrative and educational staff members within the school. Verifying the functionality of all newly acquired equipment prior to distribution. Recieving, safe storing and installing ICT equipment such as new computers and peripheral. Maintain inventory file of all new equipment, current inventory of hardware, software and passwords. Ensure all new equipment is functional before it is distributed. Set up equipment in offices, classrooms, and labs. Set up accounts and profiles for all users. Periodic printer maintenance such as head cleaning and alignment. Re-fill printer toner and cartridges. Responsible for booting systems and preloading software in preparation for classroom lessons.
Skills
Person specifications:
BachelorsDegree in CS, Engineering or related Technical field. Effective interpersonal skills suitable to a diverse multi-cultural environment. Strong troubleshooting & problem solving skills. At miminum 5+ years of experience in a related field, ideally in a premium, international school setting. Experience providing IT Helpdesk support and related services to a large organization is beneficial.
Job Location Dubai, UAE Company Industry Education Job Role IT Career Level Mid Career - Over 2 years experience
GEMS SCHOOL OF RESEARCH AND INNOVATION
Education Dubai, United Arab Emirates Join GEMS School of Research and Innovation (SRI), a cutting-edge institution in Dubai Sports City that brings together world-class teachers, the latest AI technologies, and unparalleled facilities to reimagine education and personalise learning like never before. Offering the English curriculum enriched with advanced subjects such as AI programming, robotics, and sustainability, the sch... ool prepares students to excel academically and lead with purpose in a rapidly evolving world. The state-of-the-art campus features AI-powered research labs, innovation hubs, Olympic-grade sports facilities, and professional-level arts spaces, including a 600-seat auditorium and fully equipped music and dance studios. Every student’s journey is fully personalised through immersive learning experiences and bespoke pathways for GCSE and A-levels, supported by real-time AI insights and to guide and inform educators, students, and parents. At GEMS SRI, we nurture holistic development, fostering curiosity, creativity, and leadership. Through global industry partnerships, wellbeing programmes like mindfulness and yoga, and opportunities to engage with cutting-edge technologies, we empower students to achieve their full potential. Our exceptional staff are pivotal to our success and carefully selected for their extensive experience and expertise in a variety of fields as well as their future-focused approach to education. As passionate mentors and innovators, they inspire students to think critically, embrace creativity, and excel in an ever-changing world. Be part of our passionate team and help redefine and reimagine education to shape the geniuses of tomorrow.
