Housekeeping Order Taker
Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Skills
Education, Qualifications & Experiences You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Location Dubai, UAE Located in the heart of Dubai Media City, Arjaan by Rotana features modern style luxurious home away from home comforts with world-class hospitality services; part of a multi-functional complex that includes an upscale office tower, a courtyard and food court. Arjaan Dubai is ideally located 15 km from Dubai International Financial City and 25 km from Dubai International Airport and a fe... w steps away from the Dubai tram connecting you to other parts of the city. Other attractions in the vicinity include the city’s major shopping malls, golf clubs, the famous JBR district and Dubai Marina. Arjaan by Rotana – Dubai has 242 tastefully furnished rooms, suites, studios and fully furnished Apartments. We cater to all your Business, Leisure, Family and Long-term requirements. The hotel rooms, suites and studios are perfect for your business and relaxing family getaway while enjoying the privacy of your own temperature controlled plunge pool in one of our 18 Premium Suites, Studios or Apartments. The one, two and three bedrooms, suites and apartments will offer you your home away from Home feel as they are fully equipped for your Long Term needs. Dining options include 24hrs room service, Veranda pool-side snack bar and Cilantro Restaurant; at Cilantro we serve delectable buffets for breakfast, lunch, Friday brunch and theme night dinner. Arjaan also has 6 fully equipped meeting rooms with the latest audio-visual equipment and wireless connection that are set to suit everybody's business needs. State-of-the-art Bodylines Fitness & Wellness Club, as well as a temperature controlled swimming pool for adults and children.
