Housekeeping Manager - Housekeeping - InterContinental Residence Suites® Dubai Festival City

Do you see yourself as a Housekeeping Manager for InterContinental Residence Suites Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 1100 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• Driving the guest experience through service quality.
• Develops detailed understanding of the market and guests’ need.
• Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention with preferences noted.
• Leading employee engagement activities. 
• Delivery of hotel-wide and departmental communication.
• Coaching and offering regular feedback sessions to employees .
• Implementation of departmental specific training programmes. 
• Budgeting and forecasting. 
• Implementation and maintenance of brand standards and standard operating procedures -IHG® Way of Clean program.
• Implementation of quality assurance programmes.
• Challenges the way things are done; identifies areas requiring change and suggests ideas to support the change.
• Recycle wherever possible.
• Manage cost and other expenses.
• Stock control.
• Hiring. 
• Recruits in line with company guidelines.
• Workforce Optimisation Tool (WOT) to identify areas of Improvement in workforce efficiency.
• Performance Management.
• Health and Safety. 
• Address and resolve guest complaints promptly to maintain a positive reputation.

What we need from you

• The ideal candidate should have a minimum 2-year experience in a similar role within hospitality industry. preferably with experience managing a similar scale of 300+ luxury residence suites.
• Furthermore, a person with detailed knowledge on housekeeping within a quality brand.
• High school diploma or equivalent preferred.
• Experience with Hotel Property Management System - Opera preferred. 
• Proactive with a meticulous eye for detail.
• Strong organizational, supervisory and communication skills.
• Able to convey information and ideas clearly.
• Work well in stressful, high-pressure situations.

What you can expect from us

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?