Housekeeping Manager - Abu Dhabi International Airport Business Park

As the leader of one of the largest departments within the hotel you will strive to consistently deliver a sparkling clean and well maintained product through a clear plan which is aligned to the business. You will ensure company standards, policies, expectations and values are in place and adhered to and drives positive guest feedback, through a capable engaged team.

• Focuses on building and managing effective teams, creating successors to roles and follows our “promote from within” philosophy across the company.
  
• Develops the team, driving accountability and ownership
  
• Ensure that departmental training is in place and delivered through capable trainers.
  
• Leads and fosters team engagement and Cascades the company, hotel and department vision and objectives driving team engagement and accountability.
  
• Rewards and recognizes and celebrates achievements 
  
• Agrees and deliver a departmental plan that supports hotel objectives.
  
• Take insights from the guest feedback tools to identify focus areas and evolve the plan as required.
  
• Ensures department standards, policies and processes are adequate and in place.
  
• Regularly assesses the departmental, performance and KPI’s.
  
• Address issues and makes changes through the corrective action plan.
  
• Ensures the product is delivered as per the brand standards and expectations through regular inspection
  
• Effectively manages guest satisfaction and any day-to-day guest escalations.
  
• Ensures that the department is adequately staffed to manage guest requirements.
  
• Ensures the team follow the correct communication procedures for maintenance and any other required departmental actions.
  
• Manages the department expenses in line with the budget and justifies excess expenditure.
  
• Forecasts and orders all departmental requirements
  
• Controls the inventory and analyses the damages and losses of the department.
  
• Effectively manage supplier relationships and performance in accordance with the company values
  

• Experience managing large teams
  
• A solid understanding of cleaning bedrooms and managing inventories
  
• Experience navigating customer feedback, inventory and maintenance related and other computer systems.
  
• Inclusive Team Engagement Skills
  
• Developing and Empowering a team
• Recognition and Celebrating Success
  
• Managing Difficult conversations
  
• Resilience
  
• Learning Agility
  
• Managing Change
  
• Time Management and planning
  
• Analytical Thinking and problem solving
  
• Effective communication (English)
  

• Previous Experience a hotel housekeeping department
  
• Management of a housekeeping department for 4 years within a Hotel Environment