Monitor, control and inspect the daily housekeeping operations focusing in the delivery of the required services according to the processes procedures and standards of the Group.
Control the housekeeping supplies expenses and develop the shift schedule according to the requirements of the operations and the capacity of the manpower, in order to manage effectively the housekeeping budget and the available manpower.
Ensure that all guest requests/complaints are handled promptly and professionally always with the highest degree of guest care quality and discretion.
Liaise closely with the Front Office Desk regarding the vacant and occupied rooms requested for cleaning and plan accordingly the housekeeping activities in order to prepare accordingly for the guests.
Coordinates with the Engineering and Food & Beverage operations in order to support them in the delivery of their tasks by performing all the required cleaning and housekeeping of the required area, e.g. rooms, F&B outlets, public areas, etc.
Monitors and controls the inventory of the housekeeping supplies proceeding to the procurement of the required material to ensure the availability of supplies.
Ensure compliance with all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that it provides world-class and luxurious hospitality services to its guests.
Requirements
8 years of experience in relevant field within the international hospitality industry; 5 years of which in managing a team of housekeeping.
Ability to resolve guest complaints/issues in a calm and professional manner.
Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
Advanced knowledge of Housekeeping process and procedures.
High level of customer service orientation.
Very good command of speaking, reading, and writing English language.
