الوصف الوظيفي
About Jumeirah and the Hotel:For more than two decades, Jumeirah, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.Jumeirah Living Marina Gate is a destination for urban living in Dubai’s upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living Marina Gate redefines the standard of living by offering exclusive range of facilities and amenities, including an infinity pool overlooking Dubai Marina, along a-state-of the-art fitness center and Amara Lounge. A sense of accomplishment and excitement envelops this destination, where long- and short-term guests confidently find a home away from home.About the Job:An exciting opportunity has arisen to join Housekeeping Department in Jumeirah Living Marina Gate. The main duties and responsibilities of this role:To cater routine duties in cleaning and servicing of guest rooms, bathrooms and public areas ensuring high standard of personal hygiene. Adhere to housekeeping standard operating procedures in line with Jumeirah philosophy and luxury status.• Ensure the cleanliness and tidiness of assigned blocks, including guest corridors, back-of-house areas, stairways, lift landings, guest/service lifts, and service pantries by performing routine cleaning duties.• Collect scattered trash, empty trash containers, replace soiled bedding and bathroom linen with fresh items, and report unpleasant odors to the team leader.• Conduct deep cleaning tasks in designated areas, including bathrooms, closets, door tracks, furniture, and ensuring proper alignment of furniture.• Attending guest calls, requests, and complaints in assigned areas, provide turndown services as per standard requirements, and deliver/retrieve items on loan to guests.• Follow operational standards for replenishment, including inspecting and replacing bathrobes, bathroom linen, tissue, amenities, hangers, extra blankets/pillows, luggage racks, laundry bags, and guest complimentary water.• Keep all equipment on assigned blocks clean and in good working condition to maximize their lifespan.• Adhere to all relevant Health, Safety, and Environment procedures, instructions, and controls, as well as Security guidelines and procedures.• Report and deposit lost and found items to Security, and report valuable items found unattended in occupied rooms.• Handle guest complaints courteously and efficiently, ensuring guest satisfaction, and report unresolved issues to Team Leaders.• Policy Adherence: Ensure adherence to departmental policies, processes, standard operating procedures, and instructions to deliver luxurious service to guests in line with Jumeirah standards of excellence.About You:The ideal candidate for this position will have the following experience and qualifications:Essential • High School Diploma or CertificateCompetencies• Proficient in English (Read/Write/Speak) • Software competencies – Microsoft Office programs (Advanced) • Problem solving • Leadership and team management skills • Creative • Project Management Skills • Detail orientated 1 - 2 years of experience in relevant field within the international hospitality industryAbout the Benefits:This position offers a highly competitive salary and benefits which includes accommodation, flight allowance, medical coverage, life and accident insurance, uniform, laundry services, meals during working hours, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
