Hotel Manager

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

The Position

The Hotel Manager has responsibility for the overall operations of the Hotel’s Rooms, Food & Beverage, Culinary, Housekeeping, Recreation, Spa and IT Divisions, including the development and performance management of employees. Oversee the financial aspects of the above-mentioned operations, optimizing profits while ensuring the highest level of service quality is provided to Hotel guests.  The Hotel Manager also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.

KEY ROLES & RESPONSIBILITIES

• Set, plan and direct the operations and departments to achieve agreed goals of gross operating profit, competitive RevPar Index, Guest Satisfaction, Brand Consistency and Employee Engagement and LQA Audits and Service excellence.
• Support the hotel’s annual budgeting process and adhere to the Accor established guidelines.
• Assist in managing the operations and the hotel’s budget and ensuring that expenses incurred are within budget and in line with the Accor established guidelines.
• Lead and guide the management team in driving the hotel to achieve its Key Performance indicators (KPI’s) and goals.
• Follow Accor protocol in approving expenses, and obtaining the approval first from the Managing Director and Financial Controller for items which require approval at this level before implementation.
• Help to ensure all Marketing, Digital and PR Communications follow Raffles Brand Marketing guidelines and are very relevant to the market, and thought through as to bring value to the property and services.
• Support and help to prepare and submit the weekly GM reports.
• Communicate in an effective and timely manner with Excom and Managing Director on matters which require their attention.
• Represent the Raffles Brand in projecting a credible image to the market, residents and colleagues alike.
• Be present to personally welcome key residents and patrons.
• Comply with Raffles’ established guidelines on recruitment, appointment and promotion of Excom, Department Heads and colleagues.
• Comply with Accor’ established guidelines on staff fringe benefits.
• Be visible around the hotel and shows an active interest in our colleagues’ welfare by asking our colleagues how they are doing regularly.
• Lead by example in living the Raffles brand values and service culture as well as Code of Ethics.
• Help and support to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative.
• Follow appropriate protocol in communicating with the appointed Owner’s representative and keeping the Managing Director informed of such communications.
• Manage owner relations and represent MD / GM in absence.
• Participate in Monthly Owners / Asset Management meetings.

PERSONAL ATTRIBUTES

• Solid business / financial acumen with good understanding of luxury hotel operations
• Knowledge and interest in the digital platforms and trends
• Act as a role model in delivering elegant and understated service with sophistication
• Lead by example in building strong employee engagement
• Proven track record in leading a diverse culture of leaders and employees effectively
• Good communicator with fluency in English, additional language is an advantage
• Executive presence – self-assured exuding quiet confidence and humility

• Bachelor’s degree from reputable hotel schools preferred

EXPERIENCE

Minimum of 5 years of luxury hotel management experience with strong Rooms and / or F&B background gained from working in key cities / resorts destinations globally.