Hotel Manager
(12935 )
Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
About The Role
To function as a support for all the Managers of Bab Al Shams Desert Resort, to ensure that all departments and their operations successfully perform to their maximum efficiency and are individually profitable in accordance with the standards of the hotel. Ensures and maintains a business environment supporting the Hotel's Mission Statement, Company Vision, and Guiding Principles.
Key Duties and Responsibilities
• Ensures that all Hotel records and forms as prescribed by the Resort's SOPs and company policies and procedures are maintained as described in the Quality Management System.
• Is always up to date with financial results (budget versus actual) in sales and cost areas and ensures that sales and profit are maximized.
• Ensures that meetings are well planned and result-orientated and produce effective outcomes. Conducts frequent and thorough inspections of all Hotel operations areas.
• Can use all relevant computer systems.
• Ensures that deadlines on all projects are met and timely submitted to the Corporate Office or the relevant department. Ensures that all Departmental Operations Manuals and Processes are maintained and continuously updated as necessary.
• Conducts monthly communication meetings with each department head and participates in business-related meetings.
• Maintains close contact with hotel guests and the local community to facilitate their needs.
• Demonstrates commitment to developing and implementing the OMS system and continually improving its effectiveness.
• Prepares Yearly Marketing Plan along with the Executive Committee which forms the basis for the coming financial year.
• Assists in recruiting and selecting Management Members who can work within a decentralized management philosophy and aim to achieve the Company Vision.
• Develops Heads of Departments enabling them to independently operate their departments.
• Ensures that each Executive Member and Department Head plans and implements effective training programs for their respective colleagues in conjunction with the Training Manager and Departmental Trainers.
• Ensures that each Executive Member and Department Head maximizes productivity and morale within their respective departments following Hotel guidelines and local legislation.
• Ensures that each colleague has a yearly performance appraisal conducted on their joining date.
• Gives Executive Members, Department Heads, and colleagues positive/ negative feedback on their job performance. Practices open door policy and allow colleagues to talk openly and directly.
• Projects a positive and motivated attitude amongst his employees.
• Personally and frequently verifies that guests in the Hotel are receiving the best service.
• Spends time in various operations, ensuring the operation is managed well by the Management team and functions properly to his fullest expectation.
• Ensures both Executives' and Departments Heads' project professionalism.
• Ensures that Management checks the colleagues that they are trained, well groomed, and appropriately uniformed at all times on duty.
• Tastes the service/product quality from various outlets with the Management and is demanding and critical when it comes to quality and service.
• Assists Executives and Department Heads in being creative and ensures that the highest level of quality and guest expectations is achieved.
• Responds to changes in the Hotel as dictated by the industry, company, and hotel.
• Other duties that may be assigned from time to time by the Hospitality Steering Committee frequently verify that the best products are used in the Hotel operations.
• Closely follows up with all business leads, assigned projects or duties and advises Head of Department with job progress.
• Creates with the Management Team a yearly Business Plan, which is measurable and achievable, monitored and amended at regular intervals.
• Creates with the management team a yearly business plan, which is measurable and achievable, monitored and amended at regular intervals.
• Prepares the monthly financial review meetings and gives presentations to the corporate office.
• Ensures that all Departments Operational Budgets are strictly adhered to.
• Creates with the management team a yearly business plan, which is measurable and achievable, monitored and amended at regular intervals.
• Collates and analyses the revenue generation trends of the Hotel to identify critical areas for revenue enhancement.
• Ensures that each department is managed by a Manager I Management Team who are fully accountable for their profitability.
• Sets in conjunction with the Department Heads an annual Marketing Plan that forms part of the Business Plan.
• Sets in conjunction with the Department Heads the annual KPls.
Experience & Educational Requirements
• University Degree or Equivalent
• Master's Degree
• Minimum 5 years experience in multi-property management in the leading international Hospitality industry players.
• Must be fully competent in MS Office applications.
• Must have a high degree of fluency in spoken and written English, a pleasant telephone manner, and the ability to prioritize work
• Develops and maintains close working relationships with all departments throughout the hotel
• Business Development
• Budgeting and Sales Administration
• Communication and Interpersonal Skills
• Negotiation Skills
• Technology
• Well Organized and Good at Following UP
• Highly organized and proactive and be able to meet deadlines in a fast-paced environment
• Presentation skills
• Initiative and Commitment to Achieve
• Attention to detail
• Problem solving and decision making
• Leadership skills
• Customer focused
• Teamwork
• Interpersonal skills
• Strategic Thinking
Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
