Hospitality Service Coordinator

Company Description
Jobs for Humanity is partnering with Gastronomica to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name: Gastronomica

Job Description

We are looking for a dedicated individual to join our hospitality team. This role places a high priority on guest satisfaction, making it a great opportunity for anyone with strong communication skills and the ability to provide excellent customer service.

Job Purpose

The purpose of this job is to offer exceptional customer service that exceeds our guests' expectations and create a welcoming environment. You will ensure guest satisfaction, manage reservations, handle inquiries, and coordinate with various departments to enhance the guest experience.

Job Duties and Responsibilities

• Providing outstanding customer service to enhance guest satisfaction
• Handling all reservations promptly and efficiently
• Managing guest inquiries and resolving any issues
• Maintaining a welcoming, friendly environment for all guests
• Liaising with various departments to ensure seamless service
• Ensuring attention to detail in all assigned tasks
• Using superior problem-solving skills to handle any guest-related issues
• Communicating effectively with guests and team members

Qualifications
Required Qualifications

• Proven experience in a customer-oriented role
• Strong communication abilities
• Exceptional problem-solving skills
• Detail-oriented
• Experience in managing reservations
• Ability to handle multiple inquiries simultaneously
• Experience in coordinating with various departments
• Commitment to providing a welcoming environment