We are seeking to hire a Home Housekeeping Supervisor for one of our top end clients in Dubai. This role involves supervising housekeeping staff, ensuring cleanliness and hygiene standards are maintained across the facility, and providing excellent customer service to guests. The Housekeeping Supervisor will work closely with the Housekeeping Manager to ensure that daily operational needs are met and that the cleanliness of guest rooms, public areas, and back-of-house spaces meets high standards.
Key Responsibilities:
Supervise Housekeeping Staff:
Lead, supervise, and motivate the housekeeping team to ensure consistent delivery of high-quality cleaning services.
Assign daily tasks to housekeeping staff, ensuring they meet cleanliness and time management standards.
Monitor staff performance, ensuring adherence to policies and standards, and provide ongoing feedback and coaching.
Provide hands-on support to staff in executing daily duties, ensuring all work is performed in accordance with company standards.
Quality Control and Inspections:
Conduct room inspections, ensuring that all areas are thoroughly cleaned, sanitized, and maintained.
Check guest rooms and public areas regularly to ensure that cleaning standards are met and exceeded.
Report any maintenance or repair needs to the maintenance department and follow up to ensure timely resolutions.
Ensure guest preferences and special requests are addressed and implemented.
Inventory and Supplies Management:
Monitor inventory levels of cleaning supplies, linens, guest amenities, and equipment.
Maintain proper stock levels and assist in ordering supplies to ensure the department operates efficiently.
Ensure the proper usage and storage of cleaning chemicals and materials, adhering to safety and environmental regulations.
Manage the distribution of linen, towels, and amenities to ensure adequate stock in guest rooms and other areas.
Guest Satisfaction:
Address guest complaints and concerns promptly and professionally, ensuring satisfaction is achieved.
Ensure that any guest-specific requests (e.g., extra towels, bedding, special cleaning preferences) are met promptly.
Maintain a high level of guest service by consistently ensuring a clean, welcoming, and safe environment.
Training and Development:
Provide ongoing training to housekeeping staff on cleaning techniques, safety protocols, and proper equipment use.
Ensure that new staff members are properly oriented and trained on department standards and expectations.
Foster a positive and productive work environment by promoting teamwork, trust, and effective communication.
Health, Safety, and Hygiene Compliance:
Ensure that the housekeeping team complies with all health, safety, and hygiene regulations and standards.
Monitor staff adherence to the proper handling of cleaning chemicals and materials according to safety guidelines.
Regularly inspect the use of cleaning tools and equipment to ensure they are in good working condition and comply with safety standards.
Administrative Responsibilities:
Keep accurate records of cleaning schedules, inventories, and maintenance requests.
Assist in preparing reports on staff performance, room status, inventory levels, and other relevant data.
Work with the Housekeeping Manager to ensure efficient scheduling and staff coverage to meet operational needs.
Coordinate with other departments to ensure smooth communication and efficient operations.
Team Leadership and Motivation:
Lead by example, promoting a positive and productive environment.
Inspire team members to achieve departmental goals while maintaining high standards of performance.
Foster open communication among the team and resolve any workplace conflicts effectively.
Qualifications and Requirements:
High school diploma or equivalent required. A degree in Hospitality Management or related field is preferred.
Proven experience in a housekeeping or supervisory role in a hotel, resort, or similar setting (3+ years preferred).
Strong knowledge of cleaning procedures, chemicals, equipment, and materials.
Excellent leadership skills with the ability to manage and motivate a team.
Exceptional attention to detail and organizational skills.
Strong communication skills and ability to interact effectively with staff and guests.
Ability to work in a fast-paced environment while managing multiple tasks.
Proficiency in using housekeeping software, spreadsheets, and other relevant tools.
Ability to lift and carry cleaning supplies, linens, and equipment.
Knowledge of health, safety, and hygiene standards and regulations.
RequirementsSpecific Roles:
Oversee the daily management of the villa, including housekeeping, maintenance, and garden care.
Coordinate and supervise household staff to ensure efficient service and operations.
Manage schedules for staff and plan for any events or gatherings hosted at the villa.
Ensure that the villa is maintained to the highest standards of cleanliness and safety.
Must have an experience in housekeeping too such as cleaning and tidying.
Act as the main point of contact for any service providers, contractors, or vendors.
Required Skills:
Proven experience in household management or a similar role, preferably in a luxury or high-profile setting.
Strong leadership and people management abilities to supervise and motivate staff effectively.
Excellent organizational skills and attention to detail to maintain high standards.
Discretion and professionalism in handling sensitive matters related to the Chairman's household.
Educational Background:
Relevant degree or certification in hospitality management or a related field is preferred.
