Hill House Brasserie - Senior Waiter/ess - Jumeirah Restaurants

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

JUMEIRAH RESTAURANT GROUP DUBAI™ (JRG Dubai) is the restaurant management company for Jumeirah Group. It operates independent restaurants and bars with an amazing selection of culinary delights from around the world in socially orientated venues that appeal to different tastes, appetites and occasions. Venues including Butcha Hill House Brasserie and The Noodle House. JRG Dubai also operates restaurants via management contracts, joint ventures, white label arrangements and franchise agreements.

About the Job:

The main duties and responsibilities of this role are:

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Provide knowledgeable, friendly, professional and efficient F&B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards.
• Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual.
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
• Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
• Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
• Maintain good knowledge of the menu to answer questions the guests may have.
• Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Two years of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, or upscale bar setting.
• Fluent in English and an additional international language is a plus.
• Passion for delivering exceptional dining experiences.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.