Head Waiter / Waitress
Abu Dhabi Cluster A – Operations / Full-Time / On-site OPENING FROM DEFAULT - ALL LOCATIONS
Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces.
Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region.
Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark.
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our customers. To supervise, train, and motivate team members, with the key aim of retaining and attracting new customers + Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort & provide the team with a vision of the project objectives.
+ Motivate and inspire team members and lead by setting a good example (role model) - behavior consistent with words.
+ Coach and help develop team members; help resolve dysfunctional behavior, facilitate problem-solving and collaboration.
+ Maintain healthy group dynamics, and intervene when necessary to aid the group in resolving issues.
+ Assure that the team members have the necessary education and training to effectively participate on the team
+ Encourage creativity, risk-taking, and constant improvement, Recognize and celebrate team member
+ Coordinate with internal and external partners (Staff & Guest) as necessary.
+ Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques, and tools to support task performance.
+ Assure that the team addresses all relevant issues within the specifications and various standards.
+ Provide necessary business information
+ Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.
+ Work with floor managers to obtain the necessary resources to support the team's requirements.
+ Obtain and coordinate space, equipment, and communication lines for team members.
+ Coordinate with the floor manager to establish meeting times, places, and agendas.
+ Provide status reporting of team activities against the program plan or schedule.
+ Keep the floor manager and outlet manager of task accomplishment.
+ Communicate with the floor Manager and outlet manager about all issues that cannot be resolved by the team.
+ Provide guidance to the team based on management direction
+ Minimum high school academic.
+ Experience minimum 3-year similar position.
+ Ability to be integrated into the new work environment.
+ High interpersonal skills, and communication skills
+ Hard worker, teamwork player.
+ Highly Self-motivated with the ability to motivate others as well.
CLOSING FROM DEFAULT - ALL LOCATIONS Benefits - Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself. - Have the chance to work in an international, diverse, and inclusive environment. - Become part of one of the most caring communities out there. - The famous team activities and social events bursting with private health insurance. - Annual leave as per the company policy.
Additionally, we offer:
- Wellness spaces designed for mothers inclusive for all. - Monthly well-being programs to nurture your mental and physical health. - Informative and empowering webinars to support your growth.
Recruitment Process and Timeline
First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.
If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation.
Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks.
We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.
Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.
Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.
