The incumbent will have the following duties:
Organisational Excellence
ØManage the internal and external excellence awards of the SLC and ensure alignment with Government Excellence standards.
ØDevelop and implement the SLC’s participation plan in organisational excellence awards.
ØOrganise workshops and training programmes to prepare employees for participation in excellence awards.
ØPrepare comprehensive reports on organisational performance evaluation results and submitrecommendations on necessary improvements.
ØAnalyse and assess gaps identified in various Government Excellence reports.
Organisational Enhancement
ØMonitor global reports and conduct benchmarking studies with Government Excellence award-winning Entities to identify areas for improvement.
ØFollow up on the implementation of improvement plans and ensure execution of enhancement initiatives.
ØDevelop and update organisational quality management systems and performance models in line with Government Excellence standards.
ØSupport organisational units in linking achievements to Government Excellence criteria and international competitiveness standards.
Suggestions System Management
ØSupervise the operation of Suggestions System and encourage active employee participation.
ØEvaluate and analyse submitted suggestions and ensure their feasibility.
ØFollow up on the implementation of the approved suggestions in coordination with relevant entities.
Organise an annual ceremony to recognise employees who made outstanding suggestions through the Suggestions System.
Educational Qualifications:
ØBachelor’s Degree in Business Administration or Quality Management, plus 10 years of relevant professional experience.
OR
ØMaster’s Degree in Quality Management or Organisational Excellence, plus 7 years of relevant professional experience.
Skills and Competencies:
ØIn-depth knowledge of Government Excellence systems in Dubai.
ØLeadership skills in strategic planning, change management, and excellence programme management.
ØAbility to manage teams and foster a culture of innovation and organisational quality.
ØAdvanced report writing and presentation skills.
ØProficiency in Arabic and English.