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الوصف الوظيفي

Cigna Healthcare in Dubai is seeking a highly experienced and motivated Head of Complaints Management, dedicated to overseeing the complaints management function. The role requires close collaboration with Compliance and involves building and maintaining a robust network with regulators. This position is crucial for ensuring that complaints are managed efficiently and in compliance with regulatory requirements.


Key Responsibilities:
  • Departmental Oversight: Provide leadership and strategic oversight to the Complaints Management department, ensuring all activities comply with internal policies and external regulations.


  • Governance and Regulatory Affairs: Oversee governance practices and regulatory affairs related to complaints management, ensuring adherence to legal and regulatory standards.


  • Oversight of Function in Partnership with Compliance: Collaborate with the Compliance department to ensure that all complaints are managed in line with compliance requirements and best practices.


  • Liaising with Regulators: Establish and maintain strong relationships with regulatory bodies, ensuring open communication and effective handling of regulatory inquiries and audits.


  • Network Building: Build and sustain a robust network with regulators, fostering cooperative relationships and ensuring regulatory expectations are met.


  • Continuous Improvement: Drive continuous improvement initiatives within the Complaints Management function, implementing best practices and innovative solutions to enhance efficiency and effectiveness.


  • Reporting and Analysis: Provide regular reports and analysis on complaints management performance, identifying trends and areas for improvement.


  • Team Leadership: Lead, mentor, and develop a team of complaints management professionals, fostering a culture of excellence and accountability.


Qualifications:
  • Bachelor's degree in Business Administration, Law, Healthcare Management, or a related field. A Master's degree is preferred.


  • Minimum of 10 years of experience in complaints management, regulatory affairs, or a related field within the healthcare industry.


  • Proven track record of successful collaboration with regulatory bodies and compliance departments.


  • Strong leadership skills with the ability to manage and motivate a team.


  • Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with regulators and internal stakeholders.


  • In-depth knowledge of healthcare regulations and best practices in complaints management.


  • UAE National status is a mandatory requirement for this position.


About Cigna Healthcare


Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.


If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.



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