Head Hostess- Shimmers Restaurant - Jumeirah Mina Al Salam

About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. 

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. 

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.

About the Job:

An opportunity has arisen for a Head Guest Relations Executive to join Shimmers Restaurant team in Jumeirah Mina Al Salam Hotel. The main duties and responsibilities of this role are:

• Oversee a team of hostesses, ensuring they adhere to the Restaurant Reservations Standard Operating Procedures (SOP) and optimizing table allocation and guest flow.
• Maintain a continuous presence at the restaurant hostess desk to warmly and promptly welcome all guests upon arrival, ensuring a smooth flow of guest seating and service.
• Manage dining reservations and coordinate special F&B events for guests, ensuring efficient communication and collaboration with restaurant staff and other departments.
• Accurately assess guest needs and expectations, including those with special requirements, and provide personalized recommendations and assistance, demonstrating a thorough understanding of menu offerings and dietary preferences.
• Ensure all guest needs and requests are promptly met within established timeframes, consistently delivering exceptional service and hospitality.
• Possess extensive knowledge of all in-house services, including dining options, amenities, and local area information, to provide comprehensive assistance and enhance the guest experience.
• Demonstrate in-depth familiarity with the menu to confidently address guest inquiries, recommend dishes, and highlight current specials or promotions, contributing to increased guest satisfaction and sales.
• Answer incoming calls within three rings using the JI Standard script, delivering professional and informative responses to guest inquiries, reservation requests, and other inquiries.
• Monitor and maintain the hostess desk area, ensuring cleanliness, organization, and compliance with grooming and uniform standards.

About You: 

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of one year and six months of experience as a hostess, in a reputable hospitality brand or a standalone restaurant is required for this role.
• Excellent communication abilities to greet guests, understand their preferences, and relay information to the F&B team.
• Proficiency in English is required, ideally complemented by proficiency with a second language (Spanish, French, Arabic, Russian, German, Mandarin, and/or Greek).
• Impeccable grooming and professional appearance, adhering to the restaurant's uniform and elevated grooming standards.
• Ideally previous experience in a leadership role, overseeing a team of hostesses or similar direct reports, demonstrating managerial and team coordination skills.

About the Benefits:

 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.