About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.
About the Job:
An opportunity has arisen for a Guest Services Executive to join our Front Office Department in Jumeirah Saadiyat Island Resort. The main duties and responsibilities of this role:
- Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
- Courteously answer all incoming phone calls in a professional and friendly manner.
- Answer all email queries in a professional manner, following standard turnaround time and email etiquettes.
- Accurately and professionally communicate rates associated with facilities, products, and services from respective domain (spa & health club for membership etc., front office for rooms etc. & experience team for tours etc.), utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
- Maintain Knowledge in all aspects of facilities, products, and services, associated program, and reservations for respective domain (Spa, Health Club, Front Office & Experience Team).
- Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent travelers.
- Greet and serve guests in person or by phone and assist them with bookings and enquiries.
- Greet and serve guests while arriving or departing, provide orientation to facilities etc.
- Managing payments via cash, credit, or debit cards.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
- Continually strive to improve the procedures in respective domains.
- Attend all training sessions and meetings on a consistent and regular basis.
- Identify and anticipate guest’s needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
- Ensure that all complaints are promptly attended to and check with the guest for Feedback.
- Reports on working on time and adhering to Jumeriah grooming standards.
- Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence
- Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls
- Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times.
- Ensure that the guest is promptly allotted the assigned room courteously. Instruct the bell desk to escort the guest directly to the room/suite after proceeding with the check-in formalities.
- Providing information on transport, restaurant facilities and sightseeing locations to guests.
- Check and update Departure timelines for the current and following day. Inform the concierge and the housekeeping department about the guest’s departure.
- Possess through knowledge of the room rates and suites rates. Must have knowledge of currencies of different countries and denomination.
- Assist Guest Relations, Concierge and Club Executive Lounge as and when needed
- Take advance payment guarantee on check-in for all guests according to the Hotel’s Credit Policy.
- Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit.
- Carry out cashiering duties like foreign currency exchange, paid outs etc.
- Close their individual cashier audit at the end of each shift ensuring that all details balance.
- Handle and maintain the cash float, take full responsibility for it ensuring that it is always balanced.
- Minimize rebates and ensure that they all have sufficient justification, back-up, and signatures
- Assist guests in the following areas as required based on operating and safety guidelines:
- Assist in the preparation of reports including and not limited to the below:
- Monthly reports
- Guest Logs
- Cash Register Tally
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Minimum two years’ experience in hospitality or guest service-related work.
- Minimum of two years of experience in retail/cash handling
- Proficient in English (Read/Write/ Speak – Essential)
- Proficient in additional language (Preferred: Read/Write/Speak - Russian, German, French or Arabic)
- Emotional intelligence to understand that customer emotions play a key part in building customer engagement and brand loyalty, both of which can contribute to better sales, revenue, and ROI
- Knowledge of Front office applications
About Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
