Guest Services Executive - Concierge - Jumeirah Emirates Tower

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An opportunity has arisen for Guest Services Executive to join the Concierge team at Jumeirah Emirates Tower. The main duties and responsibilities of this role:

• To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner. 
• To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests. 
• To place emphasis on and sell in-house restaurants, facilities and other destinations. 
• To book seats for guests in restaurants requested and arrange all other requests (transportation etc.) 
• To reconfirm guest flights and leave confirmation messages to guest. 
• To check and be familiar with the arrival list, VIP list and departure list on a daily basis. 
• To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times. 
• To report and log guest comments ensuring complaints are resolved as soon as possible.

About you: 

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a multicultural environment.
• Proficiency in English.
• Previous experience in a similar position within a 5* luxury property.
• Any additional languages will be preferred.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.