Guest Services Coordinator

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

To assist dispatching check in, check out and room deliveries procedure ensuring a smooth daily operation.

Supervises and monitors bell and door team movements at the ground floor.

To oversee bell and door team to following SOP and standards are being met.

Handles guest inquiries and complaints in a professional manner.

Provide Concierge services to enhance guest experiences. Train and mentor new staff members. Maintain a clean and organized bell desk area.

To aid Chief Concierge on administrative and technical tasks but not limited.

Educational Background

• High School Diploma: Minimum requirement; a degree in hospitality or related field is preferred.
• Certification: Hospitality management certifications can be advantageous.

Experience

• Previous Experience: Experience in customer service or hospitality roles, ideally in a hotel or resort setting.
• Management Experience: Supervisory experience can be beneficial.

Skills

• Communication Skills: Strong verbal and written communication to interact effectively with guests and staff.
• Interpersonal Skills: Ability to build rapport with guests and address their needs promptly.

Personal Attributes

• Customer-Centric Attitude: Passion for providing excellent service and ensuring guest satisfaction.
• Team Player: Ability to collaborate with various departments within the hotel.