Guest Services Assistant - Telecommunications - Jumeirah Saadiyat Island

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018. 

About the Job:

An opportunity has arisen for a Guest Services Assistant to join our Telecommunications Team in Jumeirah Saadiyat Island Resort. The main duties and responsibilities of this role: 

• Ensure that Wake up Calls is set correctly and punctually and that any failures are followed up.
• Ensure that all faxes (especially for guests) are collected by the concierge and delivered immediately and they are recorded properly
• To answer all phone calls according to the Jumeirah company wide standards
• Ensure that guest messages in Opera are typed correctly following the Jumeirah standard.
• Ensure that all operators are aware of the resort’s fire, safety and emergency procedures.
• Regular update the digital phone book on the opera front office system.
• Must be lead by example by demonstrating the Hallmarks and guiding principles in their role continuously.
• Must be able to perform any other duties as may reasonably be requested by the management.
• Fulfil any other duties as requested by management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• At least 1 year of experience in a similar role within the luxury hospitality industry 
• Computer literacy with knowledge of MS Office
• Knowledge of Front office applications
• Clear verbal communication in English is mandatory, any other languages are desired

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.