About Jumeirah and the Hotel:
For more than two decades, Jumeirah, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.
Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Living Marina Gate is a destination for urban living in Dubai’s upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living Marina Gate redefines the standard of living by offering exclusive range of facilities and amenities, including an infinity pool overlooking Dubai Marina, along a-state-of the-art fitness center and Amara Lounge. A sense of accomplishment and excitement envelops this destination, where long- and short-term guests confidently find a home away from home.
About the Job:
An exciting opportunity has arisen to join Front Office in Jumeirah Living Marina Gate. The main duties and responsibilities of this role:
To lead and mentor the guest services team while overseeing the execution of high-quality guest service operations. Managing guest service processes, implementing service standards, and handling escalated issues or special situations that require a higher level of expertise. Ensure that the guest service team delivers exceptional experiences consistently and works to continuously improve service quality and operational efficiency.
• Supervise and mentor the guest services team, providing training, support, and performance feedback to ensure high standards of service.
• Oversee daily guest service operations, ensuring adherence to service standards, policies, and procedures.
• Handle escalated guest issues and complex situations with a focus on resolving problems and maintaining guest satisfaction.
• Develop and implement service standards and procedures, monitoring compliance and adjusting as needed.
• Analyze guest feedback and service metrics to identify trends and areas for improvement, implementing strategies to enhance the guest experience.
• Facilitate communication and coordination between guest services and other hotel departments to ensure seamless service delivery.
• Monitor and evaluate the performance of guest services staff, providing coaching and addressing any performance issues.
• Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
• Manage critical incidents and emergencies, ensuring effective response and communication to protect guest safety and satisfaction.
• Review and streamline guest service processes to improve efficiency, reduce wait times, and enhance the overall operational workflow.
About You:
The ideal candidate for this position will have the following experience and qualifications:
Essential
• High School Diploma
Desirable
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Competencies
• Proficient in English (Read/Write/Speak)
• Software competencies – Microsoft Office programs (Intermediate)
• Problem solving
• Leadership and team management skills
• Creative
• Project Management Skills
• Detail orientated
About the Benefits:
This position offers a highly competitive salary and benefits which includes accommodation, flight allowance, medical coverage, life and accident insurance, uniform, laundry services, meals during working hours, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.