Guest Check-in and Check-out: Efficiently handle guest check-in and check-out procedures, ensuring accuracy and providing necessary information.
Guest Inquiries and Requests: Address guest inquiries and requests promptly and professionally, providing assistance with reservations, room changes, or other needs.
Problem Resolution: Resolve guest complaints and issues in a timely and satisfactory manner, maintaining a positive guest experience.
Upselling and Promotions: Promote hotel services and amenities to enhance the guest experience and increase revenue.
Information Provision: Provide guests with information about local attractions, dining options, and transportation services.
Reservation Management: Handle guest reservations, modifications, and cancellations.
Data Entry and Management: Maintain accurate guest records and data entry into the hotel's property management system.
Teamwork: Collaborate with other hotel staff to ensure a seamless guest experience.
Requirements
Excellent interpersonal and communication skills.
Strong customer service orientation.
Problem-solving and conflict resolution abilities.
Attention to detail and organizational skills.
Proficiency in using hotel property management systems.
Ability to work well under pressure and in a fast-paced environment.
