الوصف الوظيفي
Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitalityis a work of heart,Join us and become a Heartist®.Job DescriptionWe are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stayEfficiently manage the check-in and check-out process, ensuring accuracy and attention to detailHandle guest inquiries and resolve issues promptly and professionallyProvide comprehensive information about hotel amenities, services, and local attractions in SharjahCoordinate with other departments to fulfill guest requests and ensure their comfortMaintain a neat and organized front desk areaProcess payments and manage guest accounts with precisionUphold the hotel's standards of excellence in customer service and professionalismAdapt to changing situations and handle multiple tasks simultaneously in a fast-paced environmentProcess all incoming and outgoing calls accurately and courteouslyMaintain detailed knowledge of the Hotel’s fire, life and safety systemProudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling QualificationsPrevious experience as a Guest Service Agent or in a similar role within a luxury hotel preferredExcellent communication and interpersonal skills, with a focus on customer serviceStrong attention to detail and efficient problem-solving abilitiesProficiency in hotel management software (OperaCloud preferred) and Microsoft Office SuiteAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyFlexible schedule, including availability to work evenings, weekends, and holidaysFluency in English (both written and spoken)Fluency in Arabic is an advantageKnowledge of local attractions and services in Sharjah and the surrounding areasCultural sensitivity and awareness to cater to a diverse international clienteleAbility to maintain a professional and friendly demeanor in all interactionsStrong organizational skills and the ability to prioritize tasks effectively
