Guest Service Agent
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
Skills
Education, Qualifications & Experiences You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Location Dubai, UAE Centro is a modern, stylish and affordable lifestyle business hotel. Contemporary, chic and effortlessly casual, Centro Barsha suits travellers seeking sophisticated value-for-money accommodation when visiting dynamic Dubai. With a central city location in the heart of vibrant Barsha, just 500 metres from the Mall of the Emirates and its metro station and close to Media City, Internet C... ity, Jebel Ali and the commercial areas of Sheikh Zayed Road and Dubai International Financial Centre (DIFC), it is a convenient hub for business and leisure guests and promises a warm welcome. Make the most of our complimentary shuttle service to the beach and the mall as an added benefit. Choose from 243 rooms and suites, each designed to maximise space, light and efficiency and featuring smart technology and in-room entertainment, as well as modern classic furniture and interiors to promote your comfort and wellbeing. You can dine in or take away, meet or entertain guests and even buy food items and necessities at our modern lifestyle-focused eateries. Try c.taste for casual all-day dining with a difference at breakfast, lunch and dinner; c.mondo, a lively bar featuring several informal zones where you can host business gatherings or small events; and c.deli, Centro's innovative 24-hour take-away dining concept – the place to grab a quick bite or a few groceries. For modern travellers who value efficient business solutions and amenities, our two well-equipped meeting rooms are a convenient and engaging place to convene. For relaxation or rejuvenation, head to our rooftop to swim a few laps in the outdoor temperature-controlled pool or sweat it out in the gym, which is open 24 hours a day.
