FIVE Hotels and Resorts | Full time
Guest Relations Manager - FIVE Palm Jumeirah
Dubai, United Arab Emirates | Posted on 11/13/2024
A proven track record in a Luxury Hotel environment as a Guest Relations Manager is an Advantage.
A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
An ability to find Creative Solutions and take Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
Strong understanding of Industry Regulations is beneficial.
Assumes the role of Controller in Emergency Situations until relieved by senior management, maintaining a vigilant and I ndustry- L eading A pproach to S afety.
Greets and escorts VIPs on Arrival and Departure, ensuring arrangements are flawlessly Planned and Coordinated.
Stays aware of Credit Policies and Procedures, liaising closely with the Finance Department to implement credit procedures.
Ensures Credit/Payment is completed for all G uests checking in, maintaining regulated and meticulous Financial Control.
Oversee s L obby O perations and assists Duty Managers when required.
Keeps the Front Office Manager informed of critical issues, contributing to Operational Excellence.
Liaises closely with other Departmental Leaders to provide support where required.
Prepares a Work Schedule for the Guest Relations T eam.
Coaches, Counsels, and Disciplines other ‘FIVERs , ’ providing constructive feedback and conducting regular P erformance A ppraisals.
Conducts interviews for all Open Lobby Positions.
Enforces all Safety Rules, Emergency Procedures, and Fire Prevention Regulations, taking corrective action when required.
Immediately actions all special Guest Requirements and Requests, upholding FIVE’s famed ‘FIVE-Star’ Service.
Acts as a continual source of Information, Help, and Assistance to all G guests.
Supervises Suite Allocations and handles Group Arrivals and Departures.
Oversees and addresses outstanding Front Office duty issues, ensuring a seamless operation.
Monitors and promptly responds to all CSI feedback relevant to the Front Office.
Attends daily Rooms Division Briefings and daily Leadership Team B riefings in the absence of the Front Office Manager.
Acts as Duty Manager when scheduled, providing leadership during shifts.
Is proficient and knowledgeable with FIVE’s PMS and Micros.
* Has a Full and Comprehensive Knowledge of FIVE, including all departments, services, and outlets.
