Guest Relations Executive - Rooms - Jumeirah Beach Hotel

About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. 

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. 

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.

About the Job:

An exciting opportunity has arisen for a Guest Relations Executive in Jumeirah Beach Hotel. The main duties and responsibilities of this role are:

• Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions
• Inspect the rooms of VIP guests prior to their arrival at the hotel.
• Ensure that lobby is manned and to cover shifts for lobby duty in accordance with the daily roster.
• Conduct curbside check ins and escorting of guests to the rooms.
• Assist with check ins, check outs, and concierge duties when needed.
• Provide tours of the hotel and its facilities as requested.
• Order and ensure timely delivery of amenities for VIP arrivals and requests for special arrangements.
• Assist with group registration when required.
• Conduct pre-arrival calls or emails to guests to reconfirm their reservation and obtain additional information and preferences during the stay.
   

About You:

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of 2 years of Concierge, Guest Relations, or Front Office experience in a 5-star hotel setting.
• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
• Clear and effective communication skills in English and proficiency in at least one of the following languages: Arabic, Chinese, Russian or any European language.
• Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.