Guest Relations Agent (EU Language)

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended  2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

• Consistently offer professional, friendly and engaging service
• Handle guest concerns and react quickly, logging and notifying proper departments
• Be part of Guest Services team while ensuring all service standards are followed
• Attend regularly scheduled departmental meeting
• Balance operational, administrative and Colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned

•  Passion for guest service.
•  Excellent written and verbal communication, interpersonal and leadership skills.
•  Highly organized, results-oriented with the ability to be flexible and work well under pressure.
•  Fluency in English, and at least one additional EU language
•  Must have the ability to handle a multitude of tasks and Guest requests.
•  Knowledge of Opera or Opera cloud Property Management System an asset.
•  Ability to work independently and prioritize responsibilities.
•  Experience with a Hotel loyalty program an asset.
•  Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

 Visa Requirements: 

Please note that you must be eligible to live and work in Dubai.

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