Guest relation Executive, Aelia
(14963)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About Role
As a Guest Relations Executive, you will play a pivotal role in delivering an exceptional dining experience while leading and managing the hostess team. Key responsibilities for this role include warmly greeting and seating guests, overseeing reservations, efficiently handling phone and email inquiries, and accommodating special guests' requests. The role also involves training and supervising hostesses, while liaising with management and teams.
About You
Ideal candidates for this role will have at least 2 years of experience in a similar position, with international experience being a highly valued asset. Fluency in English is a must, and proficiency in additional languages will be a distinct advantage. We are looking for individuals with exceptional communication and interpersonal skills, a passion for the Hospitality Industry, and a commitment to delivering unparalleled service and creating memorable experiences for every guest.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.