Guest Experience Manager
(13810)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an experienced Guest Experience Manager to join the Rooms Division team at One&Only The Palm Hotel in Dubai.
With the global growth of our brands, you will be an integral part of the resort’s success, and your role goes beyond developing potential relationships with our guests and colleagues. Where you will be the main point of contact for all guests: pre-arrival, in house and post stay. This inclusive of communication via the hotel connectivity centre, front desk, luxury boat transfers and reservations department. Promote One&Only The Palm in a professional, knowledgeable, and courteous manner to both in house and potential guests. To ensure that all guests’ expectations are met, and exceeded, throughout their stay at the resort. To be familiar with all resort standards, policies and procedures to ensure department is run effectively and efficiently. To be familiar with all the resort facilities, restaurants, local attractions, and other points of interest, in order to be able to promote and answer all enquiries concerning services and highly diversified queries from guests. Additionally, driving the team to provide an enjoyable and extraordinary One&Only experience and ensuring that we always “blow away our guests”.
Suitable candidate will be reporting directly to the Rooms Division Director. Should have a minimum of 2-3 years’ experience in a similar position in luxury resorts or five-star hotels, who will have a reputation of being a trusted and a collaborative partner of the business. Excellent spoken and written communication skills in English and/or another language. Middle East/GCC experience is an advantage.
At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.